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SongbirdGarden.com stands behind its products and excellent customer service. Our experienced merchandising team searches for unique, high-quality and affordable items with creative designs inspired by nature. We offer the very best and latest products the birding and garden décor industry has to offer.
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Shop our online store with complete confidence!
Our Guarantee
and
Return Policy
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Returns
If your selection of any product (other than non-returnable items listed below) does not meet your expectation, simply return it within 10 days from the date it was delivered for a store credit or refund of your purchase price less a 20% restocking fee. In addition, shipping, handling, and order processing charges are non-refundable. Customer is responsible for return shipping costs. No returns accepted after 10 days from delivery.
All returned items must be unused and in new “resalable” condition with original packaging along with corresponding paperwork, warranties, etc. We reserve the right to refuse returns if the above conditions are not met.
Non-Returnable Items: live insects and worms, books, posters, t-shirts, shoes, hats, apparel, CDs, software, electronics, cameras, optics/binoculars, and handcrafted items such as edible bird feeders, wreaths and other perishable items are non-returnable and non-refundable.
Refusal of Delivery: Merchandise shipments refused by the customer and returned to our warehouse will incur a 20% restocking fee, plus all shipping, handling, and order processing charges are non-refundable. Non-refundable shipping charges include both original and return shipping costs. Item returned must be received in resalable condition or no credit will be given. We are not responsible for returned items damaged or lost in shipping.
All returns must be authorized!
For return authorization, please email us at returns@songbirdgarden.com
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Items we sell may be shipped from different warehouse locations, or directly from the manufacturer.
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You must request authorization by email if you wish to return an item so that we may confirm the correct information and return shipping address.
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Provide us with your name, address, phone number, order number, the item being returned, and your reason for return.
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Please indicate whether you want a credit card refund or store credit.
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We will contact you by email with specific return instructions including shipping and packaging information.
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Please insure all returned packages, as we are not responsible for loss or damage in shipping.
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Refund or store credit will be issued upon inspection of returned items. Please allow up to 15 business days for a refund or credit to be issued from the time we receive a returned item.
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No refund or credit will be issued for items returned used, damaged, or not in their original condition and packaging. If an item is received at our warehouse in unacceptable condition, customer will be notified and responsible for shipping cost to have the item returned back to them.
Do not return items without authorization!
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Any items received at our warehouse without return authorization will be subject to a $10.00 fee or 15% of the order total, whichever is higher. This is in addition to the restocking fee. Shipping, handling and order processing costs are non-refundable. This fee only applies to unauthorized returns within 10 days from when a customer receives an item.
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The returned item must be received at the correct warehouse location in resalable condition or no credit will be issued.
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If an item is returned to our warehouse in unacceptable condition, the customer will be notified and responsible for the shipping cost to have the item returned back to them.
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If unauthorized returns are sent to the wrong warehouse location, customer will be responsible for all shipping costs of rerouting the item to the correct warehouse.
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No credit will be issued for non-returnable items (see list of “Non-Returnable” items above).
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No credit will be issued for any unauthorized return after 10 days from when an item is ordered, shipped and received by the customer.
Defective, Missing or Damaged Items?
In the event of defective or damaged items in shipping, you will need to do the following:
- Email us within two business days of receipt at returns@songbirdgarden.com
- Please provide us with your name, address, phone, original order number, and a brief description of the damage as well as the condition of any packaging.
- Do not throw anything away! Please keep all items, boxes, and packing material shipped to you for inspection.
- If the exterior box is damaged (UPS, FedEx or other), keep the box as evidence and contact us.
- If the exterior box looks fine but the item is broken due to improper packing, keep everything as evidence and contact us.
- You may be contacted by the package carrier to inspect the damaged goods before settling a claim. Hold on to defective items for up to 14 business days in the event a return tag is issued.
- A replacement of the same or similar item will be shipped as soon as possible at no charge.
In the event of incomplete or missing items, you will need to do the following:
- Email us within 2 business days of receipt at returns@songbirdgarden.com
- Please provide us with your name, address, phone, original order number, and a brief description of the incomplete or missing items.
- Carefully remove and inspect all packing material from the shipping box to confirm that the item was not hidden from view. Occasionally smaller items are nested inside other items to protect them during shipping.
- If your order was shipped in multiple boxes, it would be helpful to check the tracking information to verify that all packages have been delivered.
- The missing item tracking procedure typically takes up to 14 business days to complete and consists of inventory and package weight verification, and carrier investigation. You may be contacted by the package carrier (UPS, FedEx or other) during this time.
- A replacement for the missing item will be shipped as soon as possible.
Warranty Items
Many of the products we offer include limited or even lifetime manufacturer warranties or guarantees. Please complete all warranty registrations that come with purchased products. In the event of a defective or damaged product purchased in our store, please email us at returns@songbirdgarden.com and we will provide you with the proper information. We stand behind our products and commitment to customer service. If you have any questions, don’t hesitate to email us at customerservice@songbirdgarden.com.
Please Note: Many email services and (ISPs) Internet Service Providers have put blocking or “Spam” filtering systems in place to protect you from email that you didn't ask for. However, these same systems may inadvertently filter email you would like to receive -- including emails from Songbird Garden. If your email settings are set to block unfamiliar email through a Spam filter you may not receive our correspondence. Please check your Spam folder carefully! It is important that we be able to reach you in case of a problem with the order. If you suspect you are having problems receiving our emails, we suggest you contact your (ISP) Internet Service Provider for help.
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